Returns & Refunds
Nothing in this Policy limits rights under the Consumer Guarantees Act 1993.
Change of mind
MowBot is not required to provide a refund simply because you:
- change your mind;
- decide you no longer want the product;
- find a cheaper alternative; or
- decide you would prefer another model,
where there is no legal right to return the product.
However, please contact us promptly and we may consider a discretionary return.
Where a discretionary return is accepted, we may require the product to be:
- unused;
- uninstalled;
- undamaged;
- complete;
- in its original packaging; and
- capable of resale as new.
Installed, registered or used products
MowBot may decline a discretionary change-of-mind return where a product has been:
- installed;
- mapped;
- registered;
- used;
- damaged;
- modified; or
- otherwise made unsuitable for resale as new.
Special orders and pre-orders
Products specifically ordered, imported or configured for a customer may not be returnable for change of mind after MowBot has committed to obtaining them.
Where an order is cancelled, MowBot will only retain from a deposit an amount it is lawfully entitled to retain, including reasonable loss or costs directly resulting from the cancellation.
Faulty products
Where a product does not comply with a guarantee under the CGA, the appropriate remedy depends on the nature and seriousness of the failure.
Depending on the circumstances, remedies may include:
- repair;
- replacement;
- refund; or
- another remedy available under law.
Where the CGA permits MowBot the opportunity to remedy a failure, MowBot is entitled to assess the product and provide an appropriate remedy.
Returning faulty products
Please contact MowBot before returning a mower or other large product.
We will advise you of the appropriate assessment process.
Where MowBot has a legal obligation to provide a remedy, we will not require a consumer to bear unreasonable costs merely to access that remedy.
Approved refunds will ordinarily be made using the original payment method where reasonably practicable.
Finance purchases may also require coordination with the finance provider.