Installation & Service Policy
Site assessment and suitability
MowBot may assess:
- lawn size and shape;
- terrain and slopes;
- narrow passages;
- obstacles;
- retaining walls and drop-offs;
- buildings and trees;
- charging-station location;
- RTK/reference-station location;
- satellite visibility;
- Wi-Fi and cellular conditions; and
- other factors affecting mower operation.
Recommendations are based on conditions reasonably observable and information available at the time.
Installation inclusions
Depending on the accepted quotation, installation may include:
- mower setup;
- charging/docking station positioning;
- RTK/reference-station positioning and installation where safely accessible;
- boundary-wire installation where applicable;
- virtual mapping;
- mowing zones;
- stay-out areas;
- transport paths;
- initial settings;
- application setup;
- commissioning and testing; and
- basic customer instruction.
Only work described in the applicable quotation or order is included.
Work not normally included
Unless expressly quoted, standard installation does not normally include:
- new electrical outlets;
- licensed electrical work;
- substantial trenching;
- earthworks;
- landscaping;
- drainage;
- concrete work;
- retaining-wall construction;
- tree removal;
- building work;
- extensive Wi-Fi infrastructure;
- permanent structural alteration; or
- specialist height-access work.
RTK/reference stations and working at height
MowBot will identify a suitable RTK/reference-station location having regard to:
- manufacturer requirements;
- satellite visibility;
- surrounding structures and trees;
- coverage;
- site conditions; and
- safe technician access.
For health and safety reasons, MowBot technicians do not install RTK antennas, reference stations or similar equipment on roofs, high walls or locations requiring unsafe access, specialist height-access equipment or working at height outside MowBot’s approved work practices.
Technicians will not be required to:
- climb onto roofs;
- work from unsafe roof edges;
- work from high walls;
- access unsafe elevated locations; or
- undertake specialist scaffolding or elevated-work-platform work.
Where a technically preferred position cannot be safely accessed, MowBot will consider an alternative suitable location where possible.
Where installation at height is necessary, the customer may need to engage an appropriately qualified and equipped contractor to install the mounting point, bracket or equipment.
MowBot may provide reasonable technical positioning guidance.
Third-party contractors and specialist height-access equipment are not included in standard installation pricing unless expressly quoted.
Customer responsibilities
Customers must provide:
- safe and reasonable property access;
- accurate site information;
- information about known hazards;
- electricity where required;
- Wi-Fi information where required;
- access to relevant areas; and
- an authorised person where decisions need to be made.
Please advise us about concealed or underground:
- irrigation;
- electrical cables;
- water pipes;
- drainage;
- communications cables;
- invisible dog fencing; and
- other hidden services.
MowBot will take reasonable care but is not responsible for damage to a hidden service that could not reasonably have been identified and was not disclosed, except to the extent damage results from MowBot failing to exercise reasonable care and skill.
Health and safety
MowBot may postpone or stop work where conditions are unsafe.
Examples include:
- uncontrolled animals;
- unsafe electrical equipment;
- unstable structures;
- unsafe access;
- hazardous materials;
- serious slip or fall hazards;
- unsafe working-at-height requirements; or
- extreme weather.
Customers must not request or pressure a technician to work outside MowBot’s health and safety procedures.
GPS/GNSS, RTK, cellular and Wi-Fi
Wire-free robotic mowers may rely on:
- satellite visibility;
- GPS/GNSS;
- RTK;
- cellular connectivity;
- Wi-Fi;
- manufacturer applications;
- cloud infrastructure; and
- local site conditions.
MowBot cannot guarantee uninterrupted availability of independently operated satellite, internet, cellular or manufacturer systems.
Changes after installation
Remapping, reconfiguration or additional work may be required following changes to:
- gardens;
- fences;
- buildings;
- pools;
- driveways;
- paths;
- retaining walls;
- trees;
- lawn areas;
- terrain;
- charging-station locations;
- RTK locations; or
- Wi-Fi infrastructure.
Work required because of later property changes is normally chargeable.
Complimentary follow-up visits
Where an installation package expressly includes a complimentary follow-up visit, it is intended for reasonable initial setup adjustments relating to the original installation.
It does not ordinarily include:
- later landscaping;
- newly created mowing areas;
- customer-requested relocation;
- third-party damage;
- customer modification;
- changed network infrastructure; or
- unrelated faults.
CGA rights relating to the original installation remain unaffected.
Customer-installed mowers
Where MowBot does not perform the installation, the customer is responsible for installation, mapping and configuration in accordance with manufacturer instructions.
Subsequent MowBot work required to correct customer or third-party installation may be chargeable.
This does not affect rights relating to an underlying product defect.
Service appointments
Customers must provide reasonable access to the mower, charging equipment and affected property areas.
A reasonable attendance fee may apply if a technician cannot complete the booked work because of a customer-controlled issue such as:
- locked access;
- nobody being available where necessary;
- unsafe animals;
- inaccessible equipment; or
- the site not being reasonably ready.
Cancellations
Please provide as much notice as possible when cancelling or rescheduling.
Where a short-notice cancellation results in technician time that cannot reasonably be reallocated, MowBot may charge a reasonable cancellation fee reflecting the loss incurred.
Preparing your mower
Where reasonably possible, before a service appointment please ensure:
- the mower is accessible;
- the charging station is accessible;
- the mower is sufficiently charged for testing;
- the relevant app/account is available where required; and
- relevant property areas can be accessed.
A further visit may be chargeable if testing cannot be completed because the mower is unavailable, inaccessible or insufficiently charged.
Servicing and repairs
Depending on the service purchased, servicing may include:
- inspection;
- cleaning;
- diagnostics;
- software checks;
- charging-system checks;
- blade inspection or replacement;
- seals;
- bearings;
- wheel and cutting-system checks; and
- manufacturer-recommended maintenance.
The applicable service description determines what is included.
Diagnosis
Some faults require investigation before it can be determined whether the cause is:
- manufacturer warranty;
- CGA;
- wear;
- accidental damage;
- maintenance-related; or
- otherwise chargeable.
Chargeable diagnosis will be advised where reasonably practicable.
A diagnostic fee will not be imposed in a manner that unlawfully requires a consumer to pay to obtain a statutory remedy.
Additional repairs
Unless covered without charge under warranty or law, repair costs may include:
- attendance;
- travel;
- diagnosis;
- labour;
- parts;
- consumables;
- freight; and
- collection or delivery.
MowBot will not normally undertake material additional chargeable repairs outside the agreed scope without customer approval.
Customer-caused damage
Manufacturer warranty may not cover damage caused by circumstances including:
- vehicles running over equipment;
- collision;
- impact;
- misuse;
- unauthorised modification;
- incorrect third-party installation;
- inappropriate cleaning;
- flooding beyond product specifications;
- pest or animal damage;
- incompatible equipment; or
- external electrical damage.
Each case will be assessed according to its cause, the applicable warranty and the customer’s statutory rights.