Privacy Policy
Effective date: 8 September 2026
MowBot Limited respects your privacy and handles personal information in accordance with the Privacy Act 2020.
This Policy explains how we collect, use, store and disclose personal information.
Information we collect
Depending on how you interact with MowBot, we may collect:
- your name and contact details;
- billing, delivery and property addresses;
- quotations and purchase history;
- mower model and serial numbers;
- installation and mapping information;
- service and repair history;
- photographs or videos provided for site assessment, diagnosis or warranty;
- communications with MowBot;
- transaction information;
- marketing preferences;
- website and device information;
- cookies and analytics information; and
- other information reasonably required to provide our products and services.
How we use information
We may use information to:
- respond to enquiries;
- prepare quotations;
- process orders and payments;
- arrange deliveries;
- undertake site assessments;
- schedule and perform installations;
- provide servicing and repairs;
- register and administer warranties;
- diagnose faults;
- maintain customer and product records;
- provide product and safety information;
- improve our products and services;
- administer promotions; and
- provide marketing where permitted.
Service providers
MowBot may use third parties including Shopify and providers of:
- CRM systems;
- accounting;
- payments;
- email;
- analytics;
- freight;
- field-service systems;
- finance;
- marketing; and
- warranty administration.
We disclose information where reasonably required for those providers to perform their services or as otherwise permitted or required by law.
Some providers may process information outside New Zealand. Where required by the Privacy Act 2020, MowBot will take reasonable steps regarding overseas disclosure.
Manufacturers and warranty claims
Relevant customer and product information may be provided to manufacturers, distributors or warranty providers where reasonably necessary to provide technical support or administer a warranty claim.
Finance
Where you use third-party finance, the finance provider may collect information directly from you and its own privacy policy will apply.
Marketing
Where permitted by law, MowBot may send information about products, services and promotions.
You can unsubscribe from marketing communications at any time.
This does not prevent us from sending communications reasonably required for an existing order, installation, service or warranty.
Security and retention
MowBot takes reasonable steps to protect personal information against loss, misuse and unauthorised access or disclosure.
We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, warranty and business requirements.
Access and correction
You may request access to, or correction of, personal information held about you, subject to the Privacy Act 2020.
Contact: support@mowbot.co.nz
If you have an unresolved privacy concern, you may also contact the New Zealand Office of the Privacy Commissioner.