Delivery & Collection Policy
Delivery estimates
Delivery and freight timeframes are estimates unless MowBot expressly agrees to a guaranteed date in writing.
Delays can occur because of:
- international shipping;
- manufacturing;
- customs;
- ports;
- domestic freight;
- dangerous-goods restrictions;
- weather;
- supplier allocation; and
- circumstances outside our reasonable control.
We will take reasonable steps to keep customers informed of material delays.
Consumer deliveries arranged by MowBot
Where MowBot arranges delivery to a consumer, MowBot remains responsible for its delivery obligations under applicable consumer law.
We do not transfer delivery risk to a consumer merely because products have been handed to MowBot’s freight provider where the law provides otherwise.
Delivery details
Customers must provide an accurate delivery address and reasonable delivery instructions.
Please advise us of unusual access restrictions before dispatch.
Checking your delivery
Please inspect your order as soon as reasonably practicable.
Contact us promptly if anything appears:
- damaged;
- missing;
- incorrect; or
- materially different from what was ordered.
Photographs of packaging and damage may assist with freight claims.
Customer-arranged freight
Where you independently engage your own carrier to collect products from MowBot, the transport arrangement is between you and that carrier and different risk arrangements may apply.
Appropriate freight insurance is recommended for high-value equipment.
Collection
Please wait until MowBot confirms your equipment is ready before collecting it.
Any required payment must normally have cleared before products are released.
Lithium batteries
Robotic mowers may contain lithium batteries subject to transport requirements.
Customers arranging their own onward transport are responsible for ensuring it is lawful and appropriate once equipment has been released to them.